Answers to common questions about bookings, rides, payments, and more.
GENERAL BOOKING & MODIFICATION
Absolutely. You’re free to cancel your ride anytime before the driver arrives. However, if the driver has already reached your pickup location at the time of cancellation, a ₹300 cancellation fee will apply to compensate them for time and effort.
Yes, if you're already on your trip, you can request a change to your destination. Simply update it through the app or inform the driver. The change is subject to the driver’s agreement, and your fare will be recalculated based on the new route.
Absolutely! Advance bookings are encouraged to help us assign the most suitable vehicle and driver for your trip. You can book through our app or website.
Yes, you can book a taxi for a family member, friend, or colleague. Just enter their pickup details correctly and ensure they are ready at the location.
VEHICLE TYPE & AVAILABILITY
We aim to provide the exact vehicle you selected. In rare cases, if the chosen model is unavailable, we offer an equivalent or upgraded model (e.g., Xylo if Innova is unavailable).
Yes, while booking, you can select a preferred model based on availability. We always try to fulfill your request or offer a close alternative.
Yes, all our vehicles undergo regular cleaning, sanitization, and maintenance checks to ensure hygiene, safety, and comfort.
FARES, CHARGES & PAYMENTS
For round trips, there are no waiting charges. For drop trips, waiting charges are ₹100/hour after reasonable breaks.
While we aim to be punctual, we cannot control external factors like traffic. We advise planning buffer time. DTaxi is not liable for missed connections or compensation.
No. All charges are transparently displayed before confirming your booking. Any extra costs (like tolls or state taxes) will be clearly mentioned.
We accept cash, UPI, credit/debit cards, and in-app wallets. Please confirm your payment method before starting the trip.
Yes. A digital receipt will be sent to your registered email or shown in the app after the trip ends.
Prices are fixed at the time of booking based on your travel details. However, any detours, delays, or waiting time beyond policy may attract additional charges.
Some trips may require partial or full advance payment depending on the vehicle type, route, or time of day. You’ll be informed during booking.
Yes, we offer corporate tie-ups and monthly billing solutions. Please contact our support for corporate account setup.
LUGGAGE & PASSENGER POLICIES
This depends on the vehicle type. Sedans can carry 2 large bags, while SUVs allow more. Please mention luggage details while booking.
Yes, hazardous, illegal, or excessively heavy luggage beyond vehicle capacity is not allowed.
Yes, but you must inform us during booking. Pets should be secured properly, and some vehicles may not allow pets due to allergies.
No. Smoking, drinking, or carrying open alcohol containers is strictly prohibited inside the taxi for safety and hygiene reasons.
JOURNEY EXPERIENCE & SUPPORT
We contract only well-maintaineDTaxis. If there's a minor issue, drivers fix it quickly. In major cases, we’ll arrange a replacement taxi with minimal delay.
We recruit trained, courteous drivers. If you face any rude or inappropriate behavior, contact our 24x7 helpline at +91 7999222000. We’ll investigate and take necessary action.
Yes, for round trips, short breaks are acceptable. For one-way trips, brief stops can be requested but must stay within reason.
Yes, feel free to request music volume adjustments or AC settings. Our drivers will do their best to ensure your comfort.
Tipping is not mandatory but appreciated if you feel the service was excellent.
Yes, our drivers are instructed to assist passengers with loading/unloading luggage, especially for senior citizens or families.
TECH & APP RELATED
Yes, our app uses encrypted protocols and complies with data protection laws. Your personal information is safe with us.
Yes, once the ride starts, you can track your live location in the app and also share it with family/friends.
Yes. Call our customer care and book your taxi directly over the phone. We’re available 24x7.
Restart the app or your phone. If the issue persists, contact our support for alternate booking options or assistance.
Yes, your past trips are stored in the app under your profile. You can view details anytime.
SAFETY & PRIVACY
Yes, all drivers undergo police verification, driving tests, and customer service training before onboarding.
We monitor night rides closely with GPS tracking and have an emergency SOS button in the app.
All our safety features apply equally. Women can share rides live, raise SOS alerts, and expect respectful treatment at all times.
Use the in-app SOS button or call our 24x7 helpline immediately. We will respond quickly and alert authorities if required.
No, we do not sell or misuse your data. Please review our Privacy Policy for more details.
BOOKING POLICIES & RIGHTS
In rare cases (e.g., abusive behavior, misuse, non-payment history), we reserve the right to decline bookings for safety and policy compliance.
Yes, based on cancellation timelines. If cancellation is done before the cutoff time, a full or partial refund is provided.
You may request a preferred driver, and we’ll try to assign if they’re available, but we cannot guarantee it every time.
Yes, once payment is made and confirmation is shown in the app or via SMS/email, your booking is confirmed.
DISPUTES & COMPLAINTS
You can report through the app, email support@dtaxi.in, or call +91 7999222000. We aim to resolve all issues promptly.
Call our helpline immediately with your trip details. We’ll coordinate with the driver and do our best to return your belongings.
If your service was unsatisfactory due to our fault, we will evaluate the issue and may offer a refund under our money-back policy.
Most disputes are addressed within 48 hours. Complex cases may take longer but we keep you updated.
PRIVACY & USER CONDUCT
Yes, and we welcome it! You can rate your driver and share feedback directly in the app or on our website/social media.
Only content like reviews may be used for marketing or feedback purposes. We don’t misuse private content or information.
Yes, repeated policy violations, abuse, fraud, or misconduct may result in suspension or permanent ban.
ACCESSIBILITY & SPECIAL REQUESTS
We’re working to include wheelchair-friendly vehicles. Please mention this requirement during booking, and we’ll try our best to assist.
If available in your area, we will fulfill this request. However, it may depend on operational feasibility.
Yes, we can accommodate group trips based on vehicle availability. Contact our team for assistance with group travel.
Yes, DTaxi provides reliable outstation and inter-city travel. Book in advance for better availability.
DISCOUNTS & OFFERS
Yes, we occasionally run promotions. Keep an eye on our app notifications or social media for the latest offers.
Yes, our referral program rewards you when your friends use DTaxi. Details are available in the app.
MULTI-LANGUAGE & CUSTOMER SERVICE
Yes, our support team speaks multiple regional languages to assist customers better.
Yes, both our services and customer support are available 24x7.
DATA & SECURITY POLICIES
Your payment details are processed securely through certified payment gateways. We do not store sensitive payment info.
Yes, you can opt out of promotional SMS/emails by updating your app preferences or contacting support.
You can update your name, contact number, or email directly through the app’s profile section.
Immediately report to our support team. We take fraud seriously and will take necessary action.
All updated policies are available in the app under “Terms & Policies” or on our website.
